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0800 195 4926

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Customer Service Lines Open Mon-Fri 9am-6pm , Saturday 10am-2pm

0800 195 4926

Customer Service Lines Open Mon-Fri 9am-6pm

Saturday Lines open 10am-2pm Closed Sunday

New! Updated Gap Insurance 123

New! Gap Insurance 123 Updated!

You may have noticed recently that you have been unable to obtain an online quotation, as we have been making a number of changes to the online customer experience. The quotation process, purchase process and even the way you receive your documentation are all things that have been changed for the better. 

Being part of Aequitas, we pride ourselves on customer satisfaction, whether that be the claims process, change in details or even the online quotation system. We want to make the Gap Insurance process as easy as 1-2-3 at

If you are looking for GAP protection for your new 67 plate vehicle, why not try our sister brands |

Are they the same as Gap Insurance 123? 

Yes and No. If you contact the customer service team to change address, registration or even transfer your policy, you will be speaking to the same team members whether you have a Gap Insurance 123 policy, Shortfall policy or even a Total Loss Gap policy. All of which will have a different dedicated claims team.

Why do we have a number of different brands?

The different policies have been designed for different circumstances. For example, if your vehicle is over 10 years old but has less than 80,000 miles on the clock, there is only one solution for you and that is a GAP policy. Alternatively, if you are looking for Alloy Wheel, Scratch & Dent and Tyre Insurance for a lease vehicle, then Total Loss Gap is the best option for you. 

When will the new Gap Insurance 123 be re-launched?

Very soon. We expect the website re-launch to take place at some point in the very near future. If you already have a policy with us and are looking to transfer or change policy details, the customer service team are still available to do so. Simply contact a member of the team on 0800 195 4926|0151 647 7556 and any member of the team will be more than happy to assist.