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Your Gap Insurance Policy 
is Covered by The Financial  Ombudsman Service

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Policies Underwritten by a   
Consortium of Lloyds Syndicates 

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Policies Backed by the
Financial Services Compensation Scheme  

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British Insurance Brokers Association 

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For Gap Insurance policies bought from August 2021 onwards


We know that making a claim is never nice as you have either been involved in an accident or been a victim of theft. We completely understand that either scenario can be stressful and upsetting. No gap insurance ours included can stop this from happening. However our underwriters have worked hard to ensure that making a claim is as simple as possible. With this in mind they have included as many ways as possible to initiate your claim. 


How to Make Claim

You can call the claims administrator on 0330 174 2071, their lines are open between 8am and 6pm Monday to Friday.

Alternatively, you can download a claim form:

Email[email protected], or

If you prefer you can write to Claims Consortium Group Limited,

                                               Copthall House,

                                               King Street,

                                               Newcastle under Lyme, 

                                               ST5 1EL.


You must notify the claims administrator of any possible claim under this insurance before you accept any settlement offer from your motor insurer.

In any event, you should notify the claims administrator within 45 days of the total loss offer.

You will need to provide supporting documents which may include:

  • proof of the amount of payment of your total loss claim;
  • a copy of your original vehicle invoice;
  • a copy of your motor insurance policy schedule;
  • details of your finance agreement/early settlement amount (if applicable);
  • other relevant documents as requested by the claims administrator


If you do not report your claim as soon as possible and within 45 days of the total loss offer and this affects the ability of the claims administrator to fully assess your claim and/or keep our losses to a minimum, your claim may not be paid or may not be paid in full.


Subject to receiving all necessary information and supporting documentation, we will aim to settle your claim within 15 working days from receipt of all required documentation. Where applicable, the settlement will be made directly to the finance company on your behalf.


For more information please see your policy documents