container image

Need Help? Calling from a mobile please call 0151 647 7556

0800 195 4926

Do you have a question? or need help?

Customer Service Lines Open Mon-Fri 9am-6pm ,

0800 195 4926

Customer Service Lines Open Mon-Fri 9am-6pm

Closed Saturday & Sunday & Bank Holidays

Buy GAP Insurance 123
Today UK Based Call & Claims Teams 

Find Out More Get A Quote

All of Our Policies 
are covered by The Financial  Ombudsman Service

Find Out More Get A Quote

Tyre & Alloy Wheel Insurance  
No Waiting Period & No Excess T&C Apply

Find Out More Get A Quote

Policies Backed by the
Financial Services Compensation Scheme  

Find Out More Get A Quote

Cover for damage up to 30cm  
Scratch & Dent  & Alloy Wheel Insurance 

Find Out More Get A Quote


For Gap Insurance policies bought from August 2021 onwards

We know that making a claim is never nice as you have either been involved in an accident or been a victim of theft. We completely understand that either scenario can be stressful and upsetting. No gap insurance ours included can stop this from happening. However, our underwriters have worked hard to ensure that making a claim is as simple as possible. With this in mind, they have included as many ways as possible to initiate your claim. 


How to Make a Claim

You can call the claims administrator on 0330 174 2071, their lines are open between 8am and 6pm Monday to Friday.

Alternatively, you can download a claim form:

Email[email protected], or

If you prefer you can write to Claims Consortium Group Limited,

                                               Copthall House,

                                               King Street,

                                               Newcastle under Lyme, 

                                               ST5 1EL.


You must notify the claims administrator of any possible claim under this insurance before you accept any settlement offer from your motor insurer.

In any event, you should notify the claims administrator within 45 days of the total loss offer.

You will need to provide supporting documents which may include:

  • proof of the amount of payment of your total loss claim;

  • a copy of your original vehicle invoice;

  • a copy of your motor insurance policy schedule;

  • details of your finance agreement/early settlement amount (if applicable);

  • other relevant documents as requested by the claims administrator


If you do not report your claim as soon as possible and within 45 days of the total loss offer and this affects the ability of the claims administrator to fully assess your claim and/or keep our losses to a minimum, your claim may not be paid or may not be paid in full.


Subject to receiving all necessary information and supporting documentation, we will aim to settle your claim within 15 working days from receipt of all required documentation. Where applicable, the settlement will be made directly to the finance company on your behalf.


For more information please see your policy documents 


To Make a claim for additional cover - Scratch and dent & alloy wheel insurance or Tyre and alloy Wheel Insurance 


If you need to contact us or need to make a claim you can: Call 0161 393 9902,

or Email us at: [email protected],

or Write to: Lexelle Limited,

PO Box 4428,


S9 9DD.

If there is a claim, which is covered by the policy you will be required to provide photographs of the damage sustained.

For tyre claims,you must pay for the repair or replacement in the first instance and send the claims department a copy of the relevant invoice. For tyre claims, we will require confirmation from the repairer of the remaining tread depth of the damaged tyre. ( This must be a minimum of 2mm ) .