Customer Service Lines Closed Saturday, Sunday
Please select some policies.
For Gap Insurance policies bought from August 2021 onwards
We know that making a claim is never nice as you have either been involved in an accident or been a victim of theft. We completely understand that either scenario can be stressful and upsetting. No gap insurance ours included can stop this from happening. However, our underwriters have worked hard to ensure that making a claim is as simple as possible. With this in mind, they have included as many ways as possible to initiate your claim.
How to Make a Claim
You can call the claims administrator on 0330 174 2071, their lines are open between 8am and 6pm Monday to Friday.
Alternatively, you can download a claim form: www.claimsconsortiumgroup.co.uk/archgap
Email: [email protected], or
If you prefer you can write to Claims Consortium Group Limited,
Copthall House,
King Street,
Newcastle under Lyme,
ST5 1EL.
You must notify the claims administrator of any possible claim under this insurance before you accept any settlement offer from your motor insurer.
In any event, you should notify the claims administrator within 45 days of the total loss offer.
You will need to provide supporting documents which may include:
-
proof of the amount of payment of your total loss claim;
-
a copy of your original vehicle invoice;
-
a copy of your motor insurance policy schedule;
-
details of your finance agreement/early settlement amount (if applicable);
-
other relevant documents as requested by the claims administrator
If you do not report your claim as soon as possible and within 45 days of the total loss offer and this affects the ability of the claims administrator to fully assess your claim and/or keep our losses to a minimum, your claim may not be paid or may not be paid in full.
Subject to receiving all necessary information and supporting documentation, we will aim to settle your claim within 15 working days from receipt of all required documentation. Where applicable, the settlement will be made directly to the finance company on your behalf.
For more information please see your policy documents
To Make a claim for additional cover - Scratch and dent & alloy wheel insurance or Tyre and alloy Wheel Insurance
If you need to contact us or need to make a claim you can: Call 0161 393 9902,
or Email us at: [email protected],
or Write to: Lexelle Limited,
PO Box 4428,
Sheffield,
S9 9DD.
If there is a claim, which is covered by the policy you will be required to provide photographs of the damage sustained.
For tyre claims,you must pay for the repair or replacement in the first instance and send the claims department a copy of the relevant invoice. For tyre claims, we will require confirmation from the repairer of the remaining tread depth of the damaged tyre. ( This must be a minimum of 2mm ) .
Need Some Help?
HELP CENTRE
We are here to help! Search our help centre for any questions you may have.
This is my second time I’m purchasing policy they are giving best service
Very friendly and helpful over the phone!
So easy to set up and half the price of what the leasing company charge for GAP insurance. Just hope I never need to claim on it ! :)
Easy to navigate and complete purchase
Easy straight forward and good value.
Really easy to understand, good value, simple to set up
Very impressed with the help I received over the phone from **** explained my options very clearly and guided me through the process of applying for cover. I've used GapInsurance123 before and am very happy to do so again!
Nice and easy
Amazing & easy
Always easy to do business with and staff are very helpful and efficient
Thank you Jackie for your help. Highly appreciated for great service...!
Quick simple process, appreciate note about 12 month vehicle replacement may be covered on my insurance already, it was.
I called to clarify a couple of things before purchasing and spoke to a lady called Jackie, very pleasant and extremely helpful. I wouldn't hesitate to recommend GAP 123.
Great service, very friendly call handler
easy site to used very pleased with price
.jpg)