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1. Introduction
1.1 Welcome to www.GapInsurance123 This site is owned and operated by Aequitas Automotive Ltd (“we”, “us” or “our”)
1.2 PLEASE READ THESE TERMS AND CONDITIONS OF USE (“Terms”) BEFORE USING OUR SITE. By using our site you are agreeing to be bound by these Terms. If you do not wish to be bound by what you read below, you should not use www.GapInsurance123.co.uk
1.3 We may make changes to these Terms at any time. We will let you know what these changes are by posting them to this page, but it is your responsibility as a user to make sure that you are aware of them, by checking for any changes on a regular basis. Changes will become effective as soon as they are posted. If you continue to use our site after the posting of changes to these Terms, it means that you accept any such changes.
2. What we do
2.1 This site provides information on GAP Insurance. We provide regularly updated general information with our views on GAP Insurance. We encourage www.GapInsurance123 users to contact us with any queries regarding GAP Insurance. The information that you read on this site is a great starting point for your further research into what suits your particular GAP Insurance requirements.
3. What we do not do
3.1 The information we provide does not address your individual requirements. In particular, our information does not constitute any form of advice, recommendation, representation, endorsement or arrangement by us and is not intended to be relied upon by you in making (or refraining from making) any specific investment or other decisions. Given that the impact of any information expressed on our site can vary widely based on your particular circumstances, you should always carry out your own research into the product that is of interest to you.
4. Privacy Policy
4.1 We take your privacy seriously. Please read our Privacy Policy to see how we deal with this information.
5. Links
5.1 Our site does include details on, or links through to, information provided by other websites. We do not control the accuracy or completeness of that information. You take full responsibility for using that information and verifying it and for any decision to use, purchase or refrain from purchasing any of the services or products mentioned on a linked site. If you do purchase products or services from another website please read their contract carefully before deciding to buy. Remember, your contract for those products or services will be with them, not us.
5.2 When you use other websites, any personal information you give them will be handled in accordance with their privacy policies, not ours, so please read the privacy policies of each website before using it!
5.3 Some of the links included on our site may be affiliated links.
6. Our content
6.1 All of the content on our site is owned by us or our licensors and is protected by UK and international copyright laws.
6.2 The content on our site includes any information or other material found on www.GapInsurance123, articles, databases, graphics, software and all other features of our site. You are allowed to use our content for personal, non-commercial use only. You may make one copy of extracts from this site on any computer for personal, individual use only, provided all copyright and proprietary notices are kept intact. None of our content may be republished, posted, transmitted, stored, sold, distributed or modified without our prior written consent.
6.3 . All brand names and trademarks that appear on this site are trademarks or trade names of their respective holders. No permission is given to use any of these brands or marks, and any such use may constitute an infringement of the holder's rights.
7. Disclaimer of warranties and liability
7.1 We provide our site in good faith, but we cannot and do not warrant the completeness, truth or accuracy of the information or other content or postings found on our site or their usefulness for any particular purpose. You acknowledge and agree that you bear full responsibility for your own GAP Insurance research and decisions and that we shall not be liable for any action that you or others take or don't take based on your use of or reliance on information provided by us or other users of this Site.
7.2 We do not promise that your access to our site or its content will be uninterrupted, timely, or error-free or that the site will be free from viruses or other harmful properties. It is your responsibility to implement satisfactory safeguards and procedures to ensure that any files you obtain through our site are free from contamination or other harmful properties.
7.3 The effect of what is set out here is that you agree that we will not be held liable for any direct, indirect, incidental or other type of loss or injury resulting from your use or downloading of any content on our site.
7.4 Aequitas Automotive Ltd act as an insurance intermediary and as such, does not guarantee the solvency of any insurer, does not monitor insurer solvency on an ongoing basis and accepts no liability for loses of any client due to an insurer being deemed insolvent
8. Indemnity
8.1 You agree to indemnify, defend, and hold harmless us, our directors, officers, employees and licensors from and against any claim, liability, cost, damage or loss we may incur (including reasonable legal fees) as a result of any material that you communicate to us, any actions you take which disrupt access to and/or the functioning of our site or any breach by you of your obligations under these Terms.
9. General
9.1 If any of these provisions are deemed invalid, void or unenforceable, that provision will be deemed severable from the rest and will not affect the validity and enforceability of any remaining provisions.
9.2 This site is directed to users in England, Scotland, Northern Ireland and Wales only unless otherwise specified for specific items posted on this site.
9.3 These Terms shall be governed by the laws of England and any dispute between us will be resolved exclusively in the Courts of England.
10 Changes
10.1 These Terms were published on 5th of June 2024.and replace any already published.
11. Contact us
This site is owned and operated by
Aequitas Automotive Ltd
Office: Aequitas House, 56 Hamilton Square, Birkenhead, Merseyside, CH415AS
Registered in England & Wales with number 7347606
12. Arrangement Fees & Maximum Commissions
When you buy a policy from us, we earn a commission, which is included in your total price. If you have bought a Gap insurance policy in line with the current Financial Conduct Authority guidelines, our commission will be no more than 35% and, in some cases, lower. If you purchase a Gap Insurance policy, it will also include an arrangement fee, which will be between £10 and £50 depending upon your level of coverage and how long your policy is to cover you for.
Please select some policies.
We are here to help! Search our help centre for any questions you may have.
Gap 123 or Gap Insurance 123 to be official is a trading name of Aequitas Automotive Limited
Aequitas Automotive Limited was formed on the 17th of August 2010.
We are based in a stunning grade 1 listed Georgian Town House called Aequitas House in Hamilton Square, which is on the Wirral Peninsula.
Aequitas Automotive Limited is a privately owned limited company.
You can find our opening hours at the top of our websites. Please note that these may be subject to change. If you wish to contact ourselves outside of these hours, please email [email protected] and an advisor will contact you as soon as available.
Our telephone number is 0800 195 4926 or 0151 647 7556.
You can contact us using the contact form or directly at [email protected]
If you want to write to us please send your correspondence to Aequitas House, 56 Hamilton Square, Birkenhead, Wirral, CH41 5AS
The purchase price is the total on the road price after any discount but before you have paid a penny in part exchange or cash deposit.
IPT (insurance premium tax) is a tax paid to HMRC on all insurance premiums.
The FCA is short for the Financial Conduct Authority.
The FSCS is short for the Financial Services Compensation Scheme.
A PCP better known as personal contract purchase is a type of financial package which is often used to fund the cost of a car. We would ask you to speak to your dealership who will be regulated to talk to you regarding your financial package. In reference to your gap insurance it is important as there is a financial tie to your vehicle. This means that from your settlement the finance outstanding is always cleared and what ever is left is sent to you for you to spend as you see fit.
A PCH better known as a personal contract hire is a financial package used to fund the purchase of a vehicle.
The Ombudsman service is an independent service that mediates between financial service providers and policy holders.
The Insurance Broker is normally the company that you have purchased your policy or financial service from.
This is the policy document which contains details regarding the policy holder, the vehicle on cover as well as the type of policy purchased.
With regards to our Gap Insurance policies this is either the date that you have made a claim or the date at which your policy expires.
This is a set time stated within your policy Terms & Conditions during which you can cancel your policy and receive a full refund, provided you have not made a claim. We offer 30 days cooling off, but depending upon where you have purchased your policy from this may be different.
This is an option that may be offered by your motor insurance company if you have purchased a vehicle and are the first name on the V5. Please contact your motor insurance company if you think you may have this option.
The claim limit is the maximum amount your Gap Insurance policy will pay out on top of your comprehensive motor insurance companies settlement.
This would be the amount that you would need in order to settle your finance agreement on the day that your vehicle was written off.
As far as our policies are concerned, this means that your insurance company have looked at the reason for your vehicle being declared a total loss and must have agreed that your claim is valid.
This is a list of countries that your gap insurance policy will cover you in. You can find a full list is available in your policy terms.
With respect to our gap insurance policies this means any amount that you have brought forward from an old finance agreement to the purchase of your new vehicle.
This is the amount that you have paid for your Gap Insurance policy.
This is the date that you have taken possession of the vehicle.
This is the date that you have selected to start your policy from.
This is the event which your motor insurance has declared your vehicle written off.
This is the event which occurred for your own motor insurance to declare your vehicle written off.
The list price of your vehicle. This is normally only needed if you are purchasing your vehicle on a contract or lease hire agreement.
This is the insurance company who back your policy.
This is the organisation who will responsible for settling your claim.
This is the document from DVLA which will show that you are the legal keeper of the vehicle.
These are extras that you have paid your local garage to fit on your vehicle. (Please see your policy documents for a list of exclusions - eg extended warranty.)
These are optional extras that were fitted to your vehicle when it was first built at the factory.
Aequitas Automotive is our limited company name. We trade online using brands including Gap Insurance 123, Easy Gap, Total Loss Gap and Shortfall.
You can contact the office via the following methods: Telephone: 0151 647 7556 or 0800 195 4926 Email: [email protected]
The company registration number for Aequitas Automotive is 7347606.
Yes, our company is directly authorised by the FCA and our FRN is 821163
Our company is based in a grade 1 listed Georgian building in Birkenhead. Our address is Aequitas House, 56 Hamilton Square, Birkenhead, Wirral CH41 5AS.
Our BIBA number is 006652.
Yes, we are regulated by the ICO and our number is Z2455374. You can check this by calling the ICO on 0303 123 1113
No, none of our staff are paid commission when they provide a policy for you. All of our staff are salaried and any bonuses they get are based on rates of customer service.
Aequitas Automotive Limited was founded in 2010.
Our FCA Number is 821163
Yes. We can also offer Smartcare, excess cover and tyre and alloy wheel insurance.
Any member of our customer service team can update your registration plate. Your can contact us on 0800 195 4926 or 0151 647 7556 in order to update your policy.
Changes to your contact details can be processed free of charge. In order to update your details, please contact any member of the team on our contact numbers 0151 647 7556/0800 195 4926.
For security, if you are not logged in before you purchase your policy, it will not automatically assign to your online account. If you cannot see your policy, please contact our customer services team on 0800 195 4926 or 0151 647 7556 and any member of the team can assist.
Your online account password can be reset using the link below the log in area on the website. If you require assistance, please contact our advisors on 0800 195 4926 or 0151 647 7556.
IPT stands for Insurance Premium Tax. This is a tax on Insurance products which is passed to HMRC. All our Gap123 policies are inclusive of IPT.
At present (July 2021) the current rate of Insurance Premium Tax charged on independently purchased gap insurance/supplementary insurance is 12%.
If you change your vehicle mid-term, please contact our advisors on either 0800 195 4926/0151 647 7556 who will look into the options available to you.
In order to be eligible for the higher levels of cover, you must purchase your Gap Insurance policy within the first 180 days of ownership of your vehicle.
This will depend on the type of policy you have purchased. Please call 0800 195 4926 or 0151 647 7556 and an advisor will be able to go through this with you.
Gap Insurance is a single use cover. Once you have made a claim, the policy is then finished.
We may have options for monthly payments in regards to your policy. Please contact any member of our advisors on 0800 195 4926/0151 647 7556 in order to look at the options available.
Yes, all our policies are backed by the FSCS.
The quote provided will be a one off payment for the entire term selected unless you have chosen a monthly payment option.
No, in the event of a write off, any unused Road Tax can be claimed back from the DVLA.
All our Gap policies are designed to work alongside your motor insurance company. If the motor insurance company agrees to pay out then the Gap policy should follow suit.
No. We cannot cover taxi/private hire usage on a Gap123 policy. If you are using your vehicle for taxi/private hire usage, why not check our Easy Gap website for a quote?
Yes. Gap Insurance is a policy which tops up your motor insurance settlement. You cannot purchase a policy if you do not have comprehensive motor insurance cover in place.
RTI is the abbreviation of a Return to Invoice policy.
A VRI policy is a Vehicle Replacement policy.
There are a variety of Gap Insurance products available on the marketplace. What policies are available for you will depend upon certain eligibility criteria. In order to find out which policy options you have, please click for a quote or contact any member of our advisors on 0800 195 4926/0151 647 7556.
Unfortunately, Gap123 products do not cover for taxi use. If you are using your vehicle for taxi/private hire use, please check our sister site easygap.co.uk for a Gap Insurance quote
No. If you have a motorbike, please check our sister brand easygap.co.uk for a Motorbike Gap Insurance quotation.
Gap123 has a policy specially designed for those who have purchased their vehicle via a lease/contact hire option. If you wish to get a Gap Insurance quote for a lease vehicle, please contact any member of our advisors on our contact numbers 0151 647 7556 or 0800 195 4926.
Whether an RTI or VRI policy would be better for your situation is a personal choice. Each policy has it's own benefits depending on how you have purchased your vehicle. If you wish to compare the policies, please contact an advisor who will go through all your questions with you.
No, we cannot cover any negative equity.
Yes you must be over the age of 18 and have a full UK driving licence.
You must have fully comprehensive insurance.
No sorry you must have a fully comprehensive insurance policy in your name.
Yes you can cancel your policy. Providing you have not attempted to make a claim and cancel within the first 30 days you are entitled to a full refund.
Yes you can and providing that you have not made a claim you will be entitled to a pro rata refund less a £35.00.
Simply call 01516477556 or 0800 195 4926 Lines are open Monday to Friday 9am - 6am. Or why not email [email protected].
Our FCA Number is 821163
Your policy is underwritten by a Consortium of Lloyds Syndicates managed by Arch Managing Agency Limited.
Their FCA Number is 526140
Yes you must have a full UK Licence.
No sorry all drivers must be over the age of 18.
No sorry we can not cover you if your insurance is a motor trade policy.
No sorry we can only cover vehicles up to 8 years of age.
No sorry on the day that you buy your policy your car must have less than 80,000 miles on the clock.
No sorry our system will not be able to provide an automated quotation but if you can please call us we may be able to offer cover.
No sorry we can not cover Off Road usage.
No sorry we can not offer cover.
No sorry we can not cover Kit Cars.
No sorry we can not cover grey imports.
No sorry we do not cover any hire and reward or courier vehicles.
No sorry our automated system will not be able to quote you. But please as we may still be able to offer cover.
No sorry our automated system will not be able to quote you. But please as we may still be able to offer cover.
No sorry we don't.
No sorry we don't.
No sorry we don't.
No sorry we don't.
No sorry we don't.
No sorry we don't.
No Sorry we don't.
No sorry we don't.
No sorry our automated system will not be able to quote you. But please as we may still be able to offer cover.
No sorry our automated system will not be able to quote you. But please as we may still be able to offer cover.
No sorry we don't.
No Sorry we don't.
No sorry we don't.
No sorry we don't.
Yes we do. We may cover a manufacture but not a certain model. For a full list please see your terms and conditions.
No sorry our automated system will not be able to quote you. But please as we may still be able to offer cover.
Please visit our Complaints Page which is located from the main menu under the section "Important Information". Here you will find full details about who to contact as well as other useful information. The information is also shown in your policy documents.
Please visit our Complaints Page which is located from the main menu under the section "Important Information". Here you will find full details about who to contact as well as other useful information. The information is also shown in your policy documents.
Please visit our Complaints Page which is located from the main menu under the section "Important Information". Here you will find full details about who to contact as well as other useful information. The information is also shown in your policy documents.
Please see the Complaints Page which is located on the Main Menu, under the section Important Information. Here you will find full details about what happens if you are dissatisfied with the response to your complaint.
Please visit our Complaints Page which is located from the main menu under the section "Important Information". Here you will find full details about who to contact as well as other useful information. The information is also shown in your policy documents.
Please visit our Complaints Page which is located from the main menu under the section "Important Information". Here you will find full details about who to contact as well as other useful information. The information is also shown in your policy documents.
You have options to set the limit between two or four claims each year.
The maximum limit can be set to either £150 or £350.
It doesn't. It covers accidental or malicious damage to the tyre.
There is no excess to pay.
You can choose between a limit of either two or four claims each year.
There is no excess to pay.
Unfortunately, we cannot renew the cover once it expires. However you can purchase cover your vehicle for a maximum of four years.
No. We can cover vehicles less than eight years old that have travelled less than 80,000 miles. If the vehicle is over five years old and/or has travelled in excess of 50,000 miles then relevant images will be required to be provided within five days of purchasing the cover.
Easy straight forward and good value.
Lynsey Stewart
Really easy to understand, good value, simple to set up
Claire King
Very impressed with the help I received over the phone from **** explained my options very clearly and guided me through the process of applying for cover. I've used GapInsurance123 before and am very happy to do so again!
Edward Waite
Nice and easy
Carl jones
Amazing & easy
Rhys Baker
Always easy to do business with and staff are very helpful and efficient
K Aravena
Thank you Jackie for your help. Highly appreciated for great service...!
Nilesh
Quick simple process, appreciate note about 12 month vehicle replacement may be covered on my insurance already, it was.
Paul Horning
I called to clarify a couple of things before purchasing and spoke to a lady called Jackie, very pleasant and extremely helpful. I wouldn't hesitate to recommend GAP 123.
Julie Cockin
Great service, very friendly call handler
Lily Harlow
easy site to used very pleased with price
Mr Margaret Wilson
Mr Moossa Odayappurath
VERY EASY TO USE AND COMPLETE. EXCELLANT PRICE HIGHLY RECOMMEND.
Mrs HILARY GRAY
Very quick an easy, but the only slight disappointment is that is no where to get your existing customer discount on the web site. You have to phone for that and if you need the cover to start at the weekend you miss out. Shame.
Mr Jo Shadbolt
good
Mr Michael Alderton
Really easy to understand and follow.
Mrs Sonia Barker