Customer Service Lines Open Mon-Fri 9am-6pm
Closed Saturday & Sunday & Bank Holidays
Please select some policies.
We announced in January 2015 that we had made some changes to our policy terms and conditions, particularly our Combined Vehicle Replacement Gap Insurance cover. The addition of VIP, or Vehicle Invoice Protection, is designed to provide even more protection by eliminating the often confusing choice between a Combined Return to Invoice or a Combined Vehicle Replacement Gap policy. 
Traditional Vehicle Replacement Gap Insurance simply covers the difference between the motor insurers' settlement and the replacement cost of the vehicle. You may opt for this type of insurance, in deference to Combined Return to Invoice Gap, if you think the cost of the replacement vehicle will be higher than the price you paid.
However, can you really be sure that this will happen?
The truth is that you can never guarantee that the cost of the replacement vehicle will actually be higher than the price you paid. There can be a number of circumstances where the cost of the replacement could be lower than the price you paid originally. For example, you bought the first of a new model, and no discounts were provided by the dealer or manufacturer. Another example may be where you make a claim, and the new model available as a replacement is actually a 'run out' model that is due to be superseded in the near future. In either case, you could find that the replacement cost, at the time you claim, is actually lower than the original price you paid.
The most galling aspect of this unfortunate situation is that you could have purchased a cheaper 'return to invoice' policy and actually received a higher payout as a settlement.
Seem fair? We thought not!
So our new Combined Vehicle Replacement Gap Insurance terms, from January 2015, say that we will provide cover from the motor insurers settlement to the HIGHER of
- The outstanding finance settlement
- The original invoice price paid
- The cost of the replacement vehicle, matching the original vehicle's age, mileage and specification at the time you first bought it
We are sure you agree that this takes away so much of the guesswork in terms of asking, 'Which is best for me, Return to Invoice or Replacement Gap?'.
If you are happy with protecting the invoice price you paid, then you can still get a standard Combined Return to Invoice Gap from us too.
However, if you are unsure and are looking for the best all-round protection, we think our carefully considered terms on the new 2015 VRI Gap product make GapInsurance123 pretty hard to beat!
Need Some Help?
HELP CENTRE
We are here to help! Search our help centre for any questions you may have.
Easy straight forward and good value.
Really easy to understand, good value, simple to set up
Very impressed with the help I received over the phone from **** explained my options very clearly and guided me through the process of applying for cover. I've used GapInsurance123 before and am very happy to do so again!
Nice and easy
Amazing & easy
Always easy to do business with and staff are very helpful and efficient
Thank you Jackie for your help. Highly appreciated for great service...!
Quick simple process, appreciate note about 12 month vehicle replacement may be covered on my insurance already, it was.
I called to clarify a couple of things before purchasing and spoke to a lady called Jackie, very pleasant and extremely helpful. I wouldn't hesitate to recommend GAP 123.
Great service, very friendly call handler
easy site to used very pleased with price
VERY EASY TO USE AND COMPLETE. EXCELLANT PRICE HIGHLY RECOMMEND.
Very quick an easy, but the only slight disappointment is that is no where to get your existing customer discount on the web site. You have to phone for that and if you need the cover to start at the weekend you miss out. Shame.
good
Really easy to understand and follow.
.jpg)