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0800 195 4926
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UK Based Claims & Customer Service

UK Based Claims & Customer Service

Underwritten by an

Underwritten by an "A" Rated Insurer

Protected by theFSCS

Protected by the
FSCS

Upto 75% cheaper than competitors

Upto 75% cheaper than competitors

Based on 10,911 Genuine Testimonials

Based on 10,911 Genuine Testimonials

Complaints Procedure for Aequitas Automotive Ltd trading as GapInsurance 123

At Aequitas Automotive Limited, we pride ourselves on our high standards of customer care and are constantly striving to exceed customers expectations and openly welcome feedback. We take all comments as constructive and look forward to your comments.

 

In the unlikely event that you should wish to make a complaint for what ever reason in the first instance we would request that you make any formal complaint directly to us by email.

 

Complete customer satisfaction is paramount to us and our company ethics. We take any complaint so seriously that your form is sent directly to our Head of Customer Care to deal with personally. Alternatively, you can post your complaint to 

 

Head of Customer Services

GapInsurance 123

Aequitas Automotive Limited

Aequitas House

56 Hamilton Square

Birkenhead

Wirral

CH41 5AS,

We will then we respond to you within 7 days.

You can also telephone us on our free phone number 0800 195 4926.

 

If your complaint is with reference to our FCA Status or regarding regulatory aspects you can also complain directly to Tobell Insurance Services Limited, Westthorpe Business Innovation Centre, Westthorpe Business Park, Killamarsh, S21 1TZ.

Telephone 0114 321 9680

In both instances we would ask that you clearly mark your letter 'complaint' .


If Tobell Insurance Services Limited or Aequitas Automotive Limited are unable to settle and resolve your complaint in a satisfactory manner, you may have the right to refer the matter further. Please click to find out how to initiate a complaint to the financial services ombudsman Alternatively, you can open a dispute with the Online Dispute Resolution Website which is an official website managed by the European Commission. This does not affect your statutory rights in any way.

Absolutely amazing. Simple, straightforward and easy to get a quote. I wish I used this provider for my last car, I would have saved over £200.
5 out of 5
Mr Stephen Mackay
Excellent - good choice of cover - great price - clear English and documents sent straight to my email address. I tried 3 quote engines or at least what I thought were quote engines and was told I'd get a call back with the quote -- it never happened. Very pleased.
5 out of 5
Mrs Tracey Collen
After researching various different outlets I chose GAP Insurance 123 as it appears to give the best value for money, just hope I never have to claim on the cover I have taken out.
5 out of 5
Mr Frank Wilson
I was nervous about finding GAP insurance for my self but when the dealer I bought my used car from wanted over £350 for GAP I looked around and got cover from gapinsurance123 for less than half the price. Great website with explanations of what the different types of GAP cover helying you to decide which is the most suitable product for you.
5 out of 5
Mr Nicholas Joel Hancock
Very simple process, terms and conditions clear and easy to understand. Saved 60% of the premium Dealer was offering. Well Recommended
5 out of 5
Mr david shuttleworth
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