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How to access your documents when you purchase a policy from GAPInsurance123
The GAPInsurance123 website is designed to be easy for our customers to use. Should you set up your policy online or over the phone, the same process to provide you with access to your documents takes place.
Within moments of your payment being processed, our system will send out an automated email confirming the purchase. This email contains some download links for your documentation. You may be asked to provide certain details for security, to access the documents from this link.
You may also have set up an online account. If you did so at the time of purchase, then your documents can be accessed there, also. The link for the login page is here: Account Section
What happens if I do not get the automated email?
There are a number of reasons why this may happen, but rest assured, our automated system means it has been sent.
1. Issues with your email client receiving the documents.
By far and away, the most common problem with document access is caused by issues with the customer's email client or service. We live in a world where your inbox is 'spammed' on an hourly basis, and it can be very difficult for your email provider to tell the difference between genuine senders who you are in contact with or just another spam email. In response to this, any email your provider is unsure of can be redirected to a junk or trash folder or blocked out entirely.
We have employed experts to improve the 'deliverability' of our emails, and we have seen a good improvement. However, a number still fall foul of the dreaded email spam filter.
In order to receive emails from us consistently, you may need to place us on your email client 'whitelist'.
Each of the well-known email providers will have a different way you can do this. We have provided links to a few of their guides here:
Gmail troubleshooter
Hotmail/Outlook troubleshooter
Yahoo troubleshooter
BT Internet troubleshooter
2. Typographical error with the email address
A slight error in the email entered will mean that the automated email will not be sent to the correct email address. We would need to correct that for you.
3. Still not getting the documents?
If you still cannot find the automated email, please contact us at [email protected], or call us on 0800 195 4926, and we will be more than happy to help you.
Please also add '[email protected]' to your email clients' 'safe sender' list.
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Easy straight forward and good value.
Really easy to understand, good value, simple to set up
Very impressed with the help I received over the phone from **** explained my options very clearly and guided me through the process of applying for cover. I've used GapInsurance123 before and am very happy to do so again!
Nice and easy
Amazing & easy
Always easy to do business with and staff are very helpful and efficient
Thank you Jackie for your help. Highly appreciated for great service...!
Quick simple process, appreciate note about 12 month vehicle replacement may be covered on my insurance already, it was.
I called to clarify a couple of things before purchasing and spoke to a lady called Jackie, very pleasant and extremely helpful. I wouldn't hesitate to recommend GAP 123.
Great service, very friendly call handler
easy site to used very pleased with price
VERY EASY TO USE AND COMPLETE. EXCELLANT PRICE HIGHLY RECOMMEND.
Very quick an easy, but the only slight disappointment is that is no where to get your existing customer discount on the web site. You have to phone for that and if you need the cover to start at the weekend you miss out. Shame.
good
Really easy to understand and follow.
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